Graphis — Privacy Policy

Last updated: October 2025

At Surnin Synergy Ltd (“Surnin Synergy”, “Graphis”, “we”, “us”, “our”), we care about your privacy.

This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your personal information.

By using Graphis, you agree to this Policy. If you do not agree, please stop using the Platform.

1. Who We Are

Syrnin Synergy Ltd is a company registered in the United Kingdom, providing tools for creative collaboration and AI-assisted content generation.

If you have any questions about this policy or your data, contact us at:

📧 [email protected]

2. Data We Collect

We collect only the data necessary to operate and improve the Platform.

(a) Information you provide directly

  • Account information (name, email, password).
  • Profile and workspace details (team name, project titles, etc.).
  • Any content you upload or generate within the Platform.

(b) Information collected automatically

  • Usage data (pages visited, time spent, actions taken).
  • Technical data (IP address, browser type, device information).
  • Cookies and similar technologies (see Section 8).

(c) Payment data

  • Payments are handled securely by third-party processors (e.g., Stripe).
  • We do not store your credit card information.

3. How We Use Your Data

We use your data to:

  • Provide, maintain, and improve our services.
  • Operate AI models and related automation features.
  • Communicate with you about updates, billing, or support.
  • Ensure security and prevent abuse.
  • Comply with legal obligations.

We do not sell your data to any third parties.

4. Content and Storage

  • You retain full ownership of your uploaded and generated content.
  • When you delete content inside a project, it is removed from our active servers within 1–7 days.
  • When you delete a project or your account, all associated content is permanently deleted.
  • Encrypted backups may persist temporarily before automatic deletion.

5. Data Sharing and Third Parties

We share limited data only with:

  • Service providers (e.g., hosting, storage, analytics, email, payment).
  • AI model providers strictly to process your prompts and return results.

All partners comply with GDPR and UK data protection law. We never sell, rent, or trade your personal information.

6. International Data Transfers

If your data is processed outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent at any time.
  • Request a copy of your data (data portability).
  • File a complaint with the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, email us at [email protected]

8. Cookies

We use cookies to:

  • Keep you signed in;
  • Improve performance and analytics;
  • Remember your preferences.

You can control cookies through your browser settings. Disabling them may limit some functionality.

9. Data Retention

We retain your personal data only as long as necessary to provide the service or comply with legal obligations. When your account is deleted, personal data and content are removed in accordance with Section 4.

10. Security

We take reasonable technical and organizational measures to protect your data, including encryption, access controls, and secure backups. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or through the Platform. Continued use of Graphis means you accept the updated Policy.

12. Contact Us

For privacy questions or data requests:

📧 [email protected]